How do I contact a real person?

Use the contact form at /contact-us and we'll reply by email, or call the number in the footer.

If you're signed in and have a booking with us, the support chat in the app reaches our team directly and keeps your trip details attached. Also, if you need to speak with someone, you can send us a text message within two hours of your scheduled ride time, and one of our support team members will contact you.